Complaints
How to make a complaint, and how to take it to the Property Redress Scheme if you are not satisfied.
We want to put things right. If you are unhappy with our service, please tell us.
1. Tell us
Email slawal@aynikproperties.co.uk with the subject "Complaint", phone 07826 445512, or write to: AyNik Properties Limited, 47 Magnolia Drive, Blakelaw, Newcastle upon Tyne, NE5 3QF.
Please include your name and contact details, the property or project address if there is one, a summary of the issue with key dates, and the outcome you would like.
2. What we do
| Stage | When | What happens |
|---|---|---|
| Acknowledgement | Within 5 business days | We confirm we have your complaint, open a record and ask for anything missing. |
| Stage 1 review | Usually within 15 business days of our acknowledgement | We investigate fairly, look at the documents and speak to those involved. We then propose a resolution, or explain why we don't uphold the complaint. |
| Stage 2 review | Ask within 10 business days of our Stage 1 response | If you're still unhappy, ask for a senior review. Where possible it is carried out by someone not involved before. We normally respond within 15 business days of your request. |
If we need more time, for example while we wait for documents or a contractor's report, we tell you why and give you a new date.
3. If you are still not satisfied
AyNik Properties Limited is a member of the Property Redress Scheme (PRS), membership number PRS053112. The PRS is a free, independent service for consumers.
You can ask the PRS to review your complaint:
- after you receive our Stage 2 response, or
- if 8 weeks have passed since you complained to us and you have not had a final response.
You must contact the PRS within 12 months of your last communication with us about the complaint.
Property Redress Scheme Limelight, 1st Floor, Studio 3, Elstree Way, Borehamwood, Hertfordshire, WD6 1JH Phone: 0333 321 9418 Email: info@propertyredress.co.uk Website: www.propertyredress.co.uk
Complaints about your personal data
You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. Our ICO registration number is ZB936508.